Shipping & Delivery Terms
- If product is in-stock, delivery is within 7 business days for West Malaysia, and 10 business day for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation. Additional 3 working days may be required during holiday period.
- If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).
- Orders are shipped on business days only, excluding public holidays and weekends.
- No delivery arrangement for PO Box delivery addresses.
- Kindly note should the order/parcel not been accepted or claimed by the customer/consignee or is undeliverable due to error or omission on the part of the customer/consignee or owner or for which no disposition instructions have been provided to Zenzari World Sdn Bhd (shipper) within the 90 days(upon receiving email notification from our end) of its arrival, the order/parcel shall be considered unclaimed/abandoned. Zenzari World Sdn Bhd has the right and shall abandoned the order/parcel and no substitute/refund/re-delivery request shall be entertained. Customer will have to re-submit a fresh new order. Re-delivery request shall NOTbe entertained.
- In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from Courier Company and item(s) / parcel is returned to ZENZARI WORLD SDN BHD, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.
- Zenzari World Sdn Bhd will not be responsible for orders signed for by someone other than the designated recipient.
- If you find that items are missing or damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company's discretion.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
- For any international order, please send email to firstname.lastname@example.org
All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.
Standard Delivery Charges
- Klang Valley: Shipping charge RM8. Free shipping with purchase of RM100 & above.
- West Malaysia: Shipping charge RM10. Free shipping with purchase of RM100 & above.
- East Malaysia: Shipping charge RM18. Free shipping with purchase of RM200 & above.